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In Crisis?

Center for Student COunseling

Crisis and Emergency Situations

Know the signs.

These signs can help determine if you or someone you know is in crisis or needs urgent attention:

  • Suicidal thoughts, intent, plan, and/or other risks of harm to yourself
  • Homicidal thoughts, intent, plan, and/or other risks of harm to others
  • Someone close to you has recently died
  • Feeling persistently unsafe, a sense of impending doom or danger, or that something or someone wants to hurt you or is out to get you
  • Currently living without food, clothing, and/or shelter
  • Unable to care for yourself, such as not eating or sleeping for several days
  • Having withdrawal symptoms from drugs or alcohol
  • Experiencing uncontrollable panic and inability to calm down
  • A traumatic event occurred recently

When in doubt, make the call for help. If you believe your life or someone else’s is in imminent danger, call 911. 

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Campus sunset over walb union, helmke library, and the skybridge connecting the two buildings.
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A PFW counseling student works with a client in the counseling center.

What to expect

Help is always close.

When you meet with a crisis provider they will

  • ask you questions to understand your situation and to assess your safety and coping ability,
  • help you regulate emotions and soothe yourself,
  • explain confidentiality as it relates to the crisis, and
  • help you make a plan to address your concerns.

They may also

  • refer you elsewhere on campus or to an agency off campus depending upon your needs and
  • contact police or medical professionals to assist you or others.*

*While we realize that some may be concerned about involving law enforcement, we work to identify the best options for health and safety. Our campus police officers are trained in compassionate crisis management. If the crisis provider has concerns about imminent risk to you or someone else, they may need to contact the local police department to assist with health and safety efforts. Although we will make every effort to engage you in the process, it’s important to be aware that some crisis situations may fall under the limits of confidentiality and potentially take place without your consent, as mandated by the State of Indiana and our legal and ethical considerations.

After-Hours resources

Find the help you need.

If it is outside our operating hours or you would like to reach out in a different way, consider these resources for help. 

If you need immediate help with an emergency requiring police, fire, or medical service presence, call 911. Explain that it is a mental-health call. Ask for a crisis intervention team responder.

  • National Alliance on Mental Illness Fort Wayne
    Text “NAMI” to 741-741 to connect with a trained crisis counselor.
  • YWCA Crisis Line for Domestic Violence
    Call 260-447-7233 for assistance with domestic violence issues.
  • Parkview Behavioral Health Institute
    Offers access to a variety of emotional and mental well-being services. Inpatient and outpatient options are available depending on the level of care needed. Call the help line at 260-373-7500, 24/7.
  • Parkview Emergency Services at Randallia
    Offers the largest psychiatric emergency services in northeast Indiana, with a separate and special area for psychiatric patients to be evaluated and treated. Call 260-373-6000.
  • Parkview SOS Mobile Intervention Team
    Call the helpline at 260-373-7500 to speak to a crisis call specialist. The helpline will connect you with the SOS Team when an urgent or emergent need is identified. The SOS Team will respond by telephone to ask questions and determine the best option for treatment, deescalating crises over the phone whenever possible. The SOS Team will respond in person if the crisis cannot be resolved over the phone.
  • Park Center
    Offers comprehensive behavioral health services. A walk-in clinic is available to offer mental health-care for crisis. Call 260-481-2700 (ext. 1).

Crisis Text Line

  • Text “START” to 741-741
  • Available anywhere in the United States, anytime, about any type of crisis event
  • Available to everyone for free
  • 24-hour support and information via text
  • Live, trained crisis counselors receive the texts and responds quickly
  • Services are also available in Spanish

Crisis Phone Line

  • Dial or text “988”
  • Available anywhere in Indiana
  • 24-hour support
  • Connect with a specialist trained in suicide and crisis prevention
  • Available to those who are worried about a loved one who may need crisis support

The Trevor Project 

  • Call 866-488-7386 or text “START” to 678-678
  • Crisis intervention and suicide prevention lifeline for lesbian, gay, bisexual, transgender, and questioning youth
  • 24-hour national support
  • Available to anyone, regardless of sexuality or gender

  • Lifeline Crisis Chat: Available through the National Suicide Prevention Lifeline, this chat is available 24/7 within the United States and its territories. Go to and click on “Chat Now” to get started. 
  • TrevorChat: Free, confidential, and secure online chat provides live help by trained volunteers. Available 24/7/365. This service is designed to be used with a computer. If you prefer to use a smartphone, learn more about using Trevor Text.
  • National Sexual Assault Online Hotline: Chat online with a trained staff member who can provide confidential crisis support. Visit to get started.
  • Vets4Warriors: This is for anyone currently serving in the military, veterans, and their families and caregivers. It is confidential, anonymous, and available 24/7. Visit to receive personalized peer support from a veteran. 
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Student writing

Create a Safety Plan

A plan for when you feel directionless.

Follow these steps to create a safety plan:

  • Learn warning signs
    Be aware of thoughts, images, moods, situations, and/or behaviors that indicate a crisis may be developing.
  • Identify internal coping strategies
    These are things you can do to take your attention and mind off your crisis without contacting another person (e.g., relaxation techniques, physical activity, listening to music, and mindful techniques).
  • Identify people and social settings that provide healthy distraction
    Seek them out if you cannot manage your stress while alone.
  • Identify people whom you can ask for help
    Seek them out if you cannot manage your stress while alone.
  • Find ways to make your environment safe
    Examples include preventing access to firearms and weapons, throwing sharp objects away, pouring out or throwing away substances, asking a friend to keep dangerous items in a difficult-to-access location.
  • Identify professionals and agencies that can help you
    Identify who you can contact before and during a crisis.
  • List the things most important to you
    These are the things that are worth living for.