Telephone Operations

TELECOMMUNICATIONS CENTER is located in Kettler Hall, Room 153, and is open during the following hours:

  • Monday to Friday -  8a to 8p
  • Saturday -  10a to 6p
  • Sunday - Closed

    CONTACT US:

    • 260.481.6100 (phone)
    • 800.324.4739 (toll-free)
    • infodesk@pfw.edu (email)
    • 260.481.6880 (FAX)

    REFERENCE NUMBERS:

    • Voicemail:  260.481.5400
    • Campus Emergencies:  DIAL 911

    OUR STAFF

    Scott Johnson

    • Telephone Operations Supervisor
    • Email: johnsosg@pfw.edu
    • Telephone: 260-481-6407

    Monty Stratton

    • Telephone: 260-481-5407

    Nancy Reed

    • Telecom Center Operator
    • Email: reedn@pfw.edu
    • Telephone: 260-481-6100

    Suzanne Studinski

    Kaylyn O'Dell

    Telephone Operations

    • Home
    • Telephone Operations

    WELCOME TO PURDUE FORT WAYNE TELEPHONE OPERATIONS

    Telephone Operations is part of the Information Technology Services Department at Purdue Fort Wayne University.  Its role is to provide excellent telephone service campus-wide and to coordinate the installation and maintenance of telephone equipment.

    REQUEST FOR SERVICE

    https://purdue.qualtrics.com/SE/?SID=SV_0xgHWixNVVCKKJn

    In order to provide accurate and expedient service to the PURDUE FORT WAYNE campus, telephone operations now requires that a Request for Service form be completed.  Click on the link above for any issue/problem, including:

    1. An employee in your area that is new to the university, transferred from another department, has left your department, or is no longer with the university.  By completing this section, phone displays, voicemail boxes, and all campus directories will automatically be updated
    2. New phone lines: Adds, Moves or changes and equipment repair
    3. Reserving a polycom phone for teleconferencing
    4. Voicemail password resets
    5. Changes/additions to the campus directory, such as name, address, or title change

    USEFUL RESOURCES

    NEW! VOIP Phone System

    The Telecommunications Center is accessible by walk-up window.  We provide many services to faculty, staff, and students including:

    • Receive, extend and direct incoming telephone calls at the switchboard. 
    • Produce and maintain the online campus directory.
    • Maintain the 911 Emergency Response directory.
    • Drop-off location point for mail and FedEx pick-up.
    • Lost and Found collection point.
    • Provide polycom phones for telephone conferencing.
    • Provide cell phone rentals for travel and business needs.
    • Key Operator for maintaining Kettler 1st floor faculty copy machine.
    • Contact for vending machine issues.