Faculty and Staff Working Remotely FAQ
Web Conferencing Tools and Secure Meetings
Due to the recent influx in web conferencing applications being used, in response to COVID-19, it is important to remember to create your meeting in a way that others are not able to access or attend your virtual meeting without permissions or an invitation. Information Technology Services supports WebEx and Skype for Business as our primary web conferencing tools. Both solutions provides a secure method for hosting virtual meetings. Skype for Business has a direct integration with your Purdue Fort Wayne address book, allowing you to invite campus members directly. Skype for Business also requires the host to create the meeting through using Purdue Fort Wayne account credentials. WebEx is hosted through Purdue West Lafayette, of which meetings can be created, by requiring a password to enter. Information Technology Services advises against the use of Zoom, currently, due to security concerns. You can learn more about both solutions by following the links below.
Skype for Business
Do you need to meet as a group or meet with an instructor in "real time" then try Skype for Business though Office 365.
Take home computers and password changes
For faculty and staff who have taken university owned equipment home, please be aware that when your campus password expires, you will still need to use your old password when logging into the workstation. This is because the computer will not be connected directly to the campus network and will not receive updated password information.
What is a VPN and why do I need it?
A VPN connection must be made first on your home computer or the remote connection will fail. This allows you to create a secure connection to our network over the Internet, allowing for your device of choice to connect with on-campus resources that may otherwise not be accessible outside of our domain. This is generally not necessary for most people, especially faculty unless they also advise students. The people who do need it are those who use Banner Admin (Enrollment Management, Institutional Research, Student Information Support Services, advisors, and potentially some department administrative assistants.) Instructions for establishing a VPN connection can be found via the links below:
- OpenVPN Connect for Mac
- OpenVPN Connect for Windows
- OpenVPN Connect for iOS
- OpenVPN Connect for Android
How do I access my Network Drives and Storage remotely?
Network Drives can be accessed via “My Files” on the Home tab after signing into https://go.pfw.edu; more information on drives can be found in the Knowledge Base article listed below:
NOTE: It is important to use discretion while working on files that contain dense FERPA content on personal machines as they may not be equipped with the same levels of protection as our campus computers.
How can I access and utilize WebEx web conferencing?
- WebEx requires for you to sign-in using your @purdue.edu credentials. Make sure you are using either Chrome or Firefox and select to “Run” the browser extension when prompted.
What if I need to use Remote Desktop Connection to get into my work computer?
- This will only be allowed for use if your job requires a mission-critical software that cannot be used on a different machine
- Expand on this Q&A with this KB link for remote connection security: https://purduefw.service-now.com/kb_view.do?sysparm_article=KB0010904
- Ensure you type in adipfw/username and password in the required spaces.
What if my job requires the use of Office 365 products?
- If using a university laptop:
- Search “Software Center” on your computer in the lower left–hand box on your screen
- Once you open Software Center, search Microsoft Office.
- Click on the “Microsoft Office Professional Plus 2019” icon.
- Follow the instructions to download the Office 365 suite to your computer. When prompted to log – into Microsoft Office, use your Purdue Fort Wayne credentials to log in.
- If using a personal laptop or computer:
- Go to https://www.office.com
- Click on the red “Sign In” button, and use your Purdue Fort Wayne credentials to log – in.
- Once logged in, click on “Install Office” in the upper right – hand corner of the screen.
- Follow the prompts to install the Microsoft Office 365 products on your computer, and when prompted sign – in again using your Purdue Fort Wayne credentials.
How do I check my work voicemail remotely?
Follow steps listed on Telephone Ops’ Quick Guide [PDF].
I can’t edit .pdf’s and open Adobe Programs
- Faculty/Staff members that are actively receiving benefits from Purdue main campus will be eligible to be enrolled in the Adobe licensing program.
- Make sure you have the most up to date version of Adobe installed via https://creative.adobe.com
- This requires for you to sign-into Adobe with your @purdue.edu address, using BoilerKey.
How to avoid Blackboard exam/assignments from timing out:
Blackboard has a 3-hour timeout expiration period. To avoid being unable to complete Blackboard exams due to errors such as exams submitting prior to them completing, or the session "timing out," causing the exam to submit prior to completion suggestions are as follows:
- In the exam settings, ensure that the "Force Completion" option is NOT turned on
- In the exam settings, ensure that the "Auto Submit" option is NOT turned on
- In the exam settings, ensure that the "Display questions one at a time" option is NOT turned on (i.e. display all questions at once)
Purdue’s guidelines for teaching remotely: https://www.purdue.edu/innovativelearning/teaching-remotely/
Software Availability – Faculty and Staff:
Software Downloads for Personal Devices:
University laptop taken home:
Just a reminder to anyone who has taken a university-owned laptop to work at home during this time: Please do not update the BIOS of these laptops while they are off-campus. Updating the BIOS will trigger the Bitlocker encryption, which will require the laptop to be brought back to campus to be re-enabled, or possibly even re-imaged.
Updates on WebEx or Kaltura
- Webex Meetings: Some users reporting issues connecting to computer audio (VoIP)
- Monitoring - Engineering has completed deploying a fix to the services supporting computer media, and metrics confirm services are operating as expected. The teams will continue to monitor the media service health checks for ongoing confirmation of service restoration. We appreciate your patience as we addressed this service issue.
Mar 24, 10:21 AM UTC
- Identified - Engineering is continuing to work to address the impact to computer audio. Users may continue to use audio call-in and call-back or video devices to connect to their meeting. We sincerely apologize for this issue and we are working diligently to address this service incident. We will continue to provide updates as they become available.
Mar 24, 09:42 AM UTC
- Investigating - Webex engineering is investigating an issue affecting users connecting to Webex Meetings using computer audio (VoIP). Users connecting to computer audio may see a spinning icon when trying to connect. Users may connect using call-in, call-back, or video devices to join their meeting as a workaround. Engineering is working to restore computer audio services. We apologize for the inconvenience and appreciate your patience while we work to restore services.
Mar 24, 09:06 AM UTC
o Control Hub: Delayed Analytics and Diagnostic reporting
- Identified - Engineering continues to diligently process the high volumes of analytic and diagnostic data being generated by our global customer base. Unfortunately, there are some processing delays that are causing diagnostics for active meetings to sometimes be unavailable. These same delays will cause the usage analytics to only be partially available to our customers through the next day. The Webex team is working to process the data usage as quickly as possible. We know how critical these metrics are and will continue to provide updates as we work to complete the processing tasks.
Mar 24, 03:47 AM UTC
Update - Infrastructure improvements to increase capacity for Transcoding and Upload jobs have been completed by our Operations team. These additional servers are processing the queue, both new jobs and pending jobs. In the next 24 hours, we will update on progress of restoring queues to normal performance.