College of Professional Studies

Professor Koichiro Otani

Koichiro Otani, Ph.D.20180117-Otani-Koichiro-JW-02


  • Office: Neff 260G
  • Phone: 260-481-0492
  • E-mail:
  • Office Hours: 


  • Saint Louis University Ph.D., 2000, Health Services Research
  • Georgia Southwestern College M.S.A., 1992, Social Service Administration
  • Kansai University, Japan B. S., 1978, Economics and Industrial Engineering

Research Interest

Dr. Otani's teaching and research interests include health administration, comparative health systems, and epidemiology. One of his research interests rests on patient satisfaction with noncompensatory and nonlinear models.

Selected Publications

Chumbler, N. R., Otani, K., Desai, S. P., Herrmann, P. A., and Kurz, R. S. (2016). Hospitalized Older Adults’ Patient Satisfaction: Inpatient Care Experiences. SAGE Open, DOI: 10.1177/2158244016645639. 

Panda, S., Otani, K., and Thapa, J. R. (2016). Weight Status and Satisfaction with Healthcare Received in the US and Georgia. The Journal of the Georgia Public Health Association, 5 (3), 287-293.

Otani, K., Chumbler, N. R., Herrmann, P. A., and Kurz, R. S. (2015). Impact of Pain on Patient Satisfaction Integration Process: How Patients with Pain Combine Their Healthcare Attribute Reactions. Health Services Research & Managerial Epidemiology, 1-7.

Otani, K., Shen, Y., Chumbler, N. R., Judy, Z., Herrmann, P. A., and Kurz, R. S. (2015). Impact of Self-Rated Health Status on Patient Satisfaction Integration Process. Journal of Healthcare Management, 60 (3), 205-219.

Craig, A. R., Otani, K., and Herrmann, P. A. (2015). Evaluating the influence of perceived pain control on patient satisfaction in a hospital setting. Hospital Topics, 93(1), 1-8.

Otani, K., Deng, Y., Waterman, B., and Dunagan, W. C. (2014). Increasing patient satisfaction: A new model development. Health Marketing Quarterly, 31 (4), 370-382.

Cho, J. I., Otanik, K., and Kim, B. (2014). Differences in Student Evaluations of Limited-Term Lecturers and Full-Time Faculty. Journal on Excellence in College Teaching, 25(2), 5-24.

Kim, B. J., Otani, K., and Cho, J. I. (2013). Customer Satisfaction Theory in Public Administration Education: Revisiting Student Evaluation of Teaching. International Journal of Public Administration, 36 (11), 791-797.

Otani, K., Waterman, B., and Dunagan, W. C. (2012). Patient Satisfaction: How Patient Health Conditions Influence Their Satisfaction. Journal of Healthcare Management, 57(4), 276-293.

Otani, K, Kim, B. J, Waterman, B. Boslaugh, S., Klinkenberg, W. D., and Dunagan, W. C. (2012). Patient Satisfaction and Organizational Impact: A Hierarchical Linear Modeling Approach. Health Marketing Quarterly, 29, 256-269.

Otani, K., Kim, B. J., and Cho, J. I. (2012). Student Evaluation of Teaching (SET) in Higher Education: How to Use SET More Effectively and Efficiently in Public Affairs Education. Journal of Public Affairs Education, 18(3), 531-544.

Otani, K., Herrmann, P. A., and Kurz, R. S. (2011). Improving Patient Satisfaction in Hospital Care Settings. Health Services Management Research, 24(4), 163-169.

Otani, K., Herrmann, P. A., and Kurz, R. S. (2010). Improving Patient Evaluation of Hospital Care and Increasing Their Intention to Recommend: Are they the same or different Constructs? Health Services Management Research, 23(2), 60-65.

Otani, K., Herrmann, P. A., and Kurz, R. S. (2010). Patient Satisfaction Integration Process: Are There Any Racial Differences? Health Care Management Review, 35(2), 116-123.

Otani, K., Waterman, B., Faulkner K. M., Boslaugh, S., and Dunagan, W. C. (2010). How Patient Reactions to Hospital Care Attributes Affect the Evaluation of Overall Quality of Care, Willingness to Recommend, and Willingness to Return. Journal of Healthcare Management, 55(1), 25-38.

Otani, K. and Baden, B.W. (2009). Healthcare Cost and Predictive Factors: High- and Low-Utilization Model Development. Health Marketing Quarterly, 26(3), 198-208.

Otani, K., Waterman, B., Faulkner, K. M, Boslaugh, S., Burroughs, T. E., and Dunagan, W. C. (2009). Patient satisfaction: Focusing on “Excellent”. Journal of Healthcare Management, 54(2), 93-103.

Otani, K. (2006). Enrollees’ Global Rating Process of Health Care with the National CAHPS® Benchmarking Database. Health Care Management Review, 31(3), 205-212.

Otani, K., Kurz, R.S., and Harris, L.E. (2005). Managing Primary Care Using Patient Satisfaction Measures. Journal of Healthcare Management 50 (5), 311-325.

Otani, K., and Kurz, R.S. (2004). The Impact of Nursing Care and Other Health Care Attributes on Patient Satisfaction and Behavioral Intentions of Hospitalized Patients. Journal of Healthcare Management, 49(3), 181-197.

Otani, K., and Harris, L.E. (2004). Different Integration Processes of Patient Satisfaction Amoung Four Groups. Health Care Management Review, 29(3), 188-195.

Otani, K., Harris, L.E., and Tierney, W.M. (2003). A Paradigm Shift in Patient Satisfaction Assessment. Medical Care Research and Review , 60(3), 347-365.

Highlights of Community Service

Dr. Otani is a member of the American Public Health Association and the Academy of Management. He received his Ph.D. in Health Services Research from Saint Louis University and an M.S.A. in Social Service Administration from Georgia Southwestern College. He also received his undergraduate degrees in Economics and Industrial Enginering from Kansai University, Japan.